Frequently Asked Questions

Do I need to register to shop?

Registering with us helps speed up the ordering process for you, as we would already have with us your billing and shipping details. It also allows you to keep track of your current and past order, and payment status.

How do I create an account?

Click here to register by filling in your details and following the instructions.

By registering, will I automatically receive updates on new arrivals and any ongoing sales and promotions?

No, not unless you sign up to our newsletter. By signing up, you will be the first to know of our new arrivals, exclusive discounts, promotions and flash sales.

Will you pass my details to any other companies?

No, we will not pass your details on to other companies. Don’t worry! All information you provide us with is strictly confidential and will not be shared with any third parties.

What do I do if I have forgotten my password or my password does not work?

If you’ve forgotten your password, just click the ‘Forgot Your Password?’ button and it will be emailed to you right away. If you still do not receive an email, write to hello@boostbalm.com and we will assist you promptly.

What is your online security policy?

We want to make sure you’re safe and secure when you’re shopping with us online. Rest assured we do not sell nor disclose any customers’ personal information to other parties for any purposes.

Does Boost Balm restock their items?

Some items are restock-able. Whenever we get a restock, we will usually announce it on our Facebook page, so it’s good to check as often as you can.

How do I know when an item has been restocked?

We will announce restocked items on our Facebook page, so we advice you to check our page from time to time.

What are your standard terms & conditions for sales using codes?

  • For registered members only.
  • Applicable once only in a single receipt.
  • Discount codes cannot be combined.
  • Cash vouchers and store credit are not exchangeable for cash.
  • Boost Balm Sdn. Bhd. has the rights to amend their terms & conditions at any time.