Orders

How do I place an order?

  1. First step is to register with us.
  2. You can search for something specific by using the search bar or if you’re looking for a particular type of item you can browse by category located along the top of the page. Our latest items are located under the WHAT’S NEW category link and you can filter your search by size and colour.
  3. Once you have found the item you want, select your size and click on the ‘Add To Cart’ button.
  4. You can either click on the ‘Continue shopping’ button or review the items in your cart by clicking on ‘View Cart & Checkout’.
  5. If you’re happy with the items in your shopping bag, click ‘PROCEED TO CHECKOUT’ to complete your order. If you have a discount code you’d like to use, key it in the box provided before checking out.

What do I do if there's a problem with my order?

Our customer service representatives are more than happy to help you. Email us at hello@boostbalm.com

What payment methods does Boost Balm accept?

You can either pay by:

a. Visa & Mastercard

If you check out in a currency other than your credit card’s currency, you may be subject to a currency-conversion fee from your card issuer. We recommend consulting your credit card provider for information on any applicable fees.

b. Direct Online Transfer (Internet Banking such as Maybank2u, CIMB Clicks, Hong Leong Connect, RHB Now, Bank Islam Online, PBeBank, etc.)

c. Public Bank cash deposit

d. MOLPay Payment Gateway

e. PayPal

If you pay through PayPal, PayPal will provide automatic currency conversion based on the current rate for MYR. Kindly note PayPal’s currency conversion fee is added to the exchange rate, set by an external financial institution. Contact PayPal directly for more details regarding how they determine their currency conversion rates and fees.

f. Cash on Delivery

If you decide to pay using method b. or c., please send us a screenshot/scanned copy of your proof of payment to payments@boostbalm.com

I couldn't proceed with payment and my order status is Pending. How do I proceed?

Kindly contact us immediately via email, or live chat and we’ll assist in canceling your order so that you can place a new one. We’d ask for your kind assistance not to bank in/transfer the amount to our bank account as we can’t guarantee the item you purchased is still in stock. In the case that you made payment manually and the item is unavailable, we will have to refund you in store credit.

Can I cancel my order?

Yes, you can but you will need to call us on our hotline as soon as possible so that we won’t process your order.

If it’s too late to cancel your order, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Click here for information on how to return items.

How do I cancel an item from my order?

You will need to call us at our hotline as soon as possible.

If it’s too late, we will need to ask you to return the items and you will be reimbursed in the form of store credit. Click here for information on how to return an item.

Why was my order cancelled?

In most cases orders are automatically cancelled if we do not receive payments from you via MOLPay/PayPal, or if no payment is made within 24 hours for direct bank-in. However if the amount has been deducted from your bank account, kindly email us at hello@boostbalm.com and we’ll sort it out right away!

How do I add an item to my order after checking out?

You will need to make a separate order altogether.

I received my order, but one of them is missing. What do I do?

We are terribly sorry about that! Please email us your order ID and the item you did not receive to hello@carrbaya.com

I've received an incorrect item in my order.

We are terribly sorry about that! Please email us your order ID and the item you did not receive to hello@boostbalm.com You will then need to return the incorrectly received item back to us. Click here for information on how to return an item.

Do you restock items?

Some items are restockable. Whenever we get a restock, we will usually announce it in our newsletter, so it’s good to check frequently.

Can you let me know when an item has been restocked?

Unfortunately, we are unable to do so. Sorry! We usually announce restocked items in our newsletter and Instagram, so don’t forget to subscribe and check frequently!